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RETURNS POLICY

Our flexible returns policy makes your online shopping experience even easier. We practice close monitoring of the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion.

How quickly can I return or cancel an item or Order?
 
As long as the product is unopened and still in its original condition and packaging you can return within 7 calendar days from the date of receipt. Please fill out our Returns Form and send us pictures of the item.

You can cancel the order within 24 hours, once the order is placed by contacting us on shop@baselwatch.com  
Refunds will be made back to the payment solution used intially by the customer. Please allow for up to 45 days for the refund transfer to be completed.
 
What form of refund can I get?
 
Once the product has been evaluated and it’s eligible for return, we will issue the Refund onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.  Optionally you may request for a store credit that you can use to order a replacement item or you can use it on your next purchase. Store credit will be valid for 6 months.
 
What if I receive an item with manufacturing defect?
 

If you have a complaint about your product or think it might have a defect, is damaged or has missing parts, please contact our Customer Care Team within 7 calendar days from the date of receipt at shop@baselwatch.com, so we can assess the problem and initiate an action. Please send us pictures or video of the item showing the fault or damaged part.

We will arrange a courier pick up from your location. You must repack the item in the same original box it was delivered in and all the parts, labels, packaging and manual must be intact. Upon receipt, it will be submitted for the routine evaluation and testing.

If the item is confirmed to have a manufacturing defect by our product experts and technical team, we will repair it or issue a replacement. If the item has a missing part, we will provide what’s missing.

If it’s already more than 7 calendar days from the date of delivery, we will repair the item.

Should you decide that you do not want a replacement and the return request was received within 7 calendar days from the date of receipt, we can issue a store credit valid for 6 months from the issue date. Kindly note that we are unable to process a cash refund.

If the item is working and is proven to be not faulty or damaged or requires proper configuration or assembly we will return the item back to you.
 
Items we can’t refund or replace
 
Items we can’t process for return are mentioned along with the product description. Please make note of this at the time of purchase.
We do not accept packages returned using C.O.D. service.
We do not accept returned items that will directly be sent back without checking with us and getting our approval. 
 

Will I be charged if I have received the Item for Free Shipping?

If you have received Item with no shipping Charge, customer will still have to pay the return shipping Charges.
 

Items with manufacturing defect reported within 7 calendar days from the date of delivery

 
Collection - Free of charge
Delivery of replacement – Free of charge
 
Items with manufacturing defect reported after 7 calendar days from the date of delivery
 
Collection Charges are AED 28 in UAE. For outside UAE the charges are AED 85.
 
Items under warranty that needs check-up and repair due to manufacturing defect, more than 7 calendar days from the date of delivery
 
Collection Charges are AED 28 in UAE. For outside UAE the charges are AED 85.
 
A change of mind- Unopened items (original condition and packaging) reported within 7 calendar days from the date of delivery
 
Collection Charges are AED 28 in UAE. For outside UAE the charges are AED 85.
 
How long does it take for the whole return and exchange process to be completed?
 
We usually collect items within 24-48 hours from the date of your feedback. The delivery of replacement usually takes 4-5 working days from when we have received and evaluated the product. 
 
What delivery destinations does the baselwatch.shop return policy apply to?
 
Items will be picked from the same location to where it has been delivered. Our return policy is applicable to items delivered to UAE, Qatar and Kuwait only. We are unable to process a return for items shipped to any other destination.
 
Please note that baselwatch.shop will not be able to accept any returns during busy months and seasons such as December and a month before Ramadan, unless the product has a manufacturing defect or missing parts. If you have any further queries regarding our returns policy, please drop us a line at sales@baselwatch.com.